Promotional Products, Promotional Gifts and Promotional Items from Argon
How to Order Printed Promotional Gifts From Argon
Enquiries
By email: Either complete a quote form on one of our product pages or send us a question detailing your requirements.
By phone: Our sales account managers are available on 0870 300 1426 9am-5pm mon-fri.
When making enquires please note that our sales team need the following details to provide you an accurate price and lead time.
• Product code or a description if it is not a catalogue item.
• Quantity.
• Printing specification.
• Stock colour.
• Due date.
• Delivery to mainland UK or not.
Quoting
Once we have these details our sales account managers can find out if we will be able to meet your requirements, they usually reply on the same day but large lists or bespoke product enquiries may take longer.
Order and Artwork
Once you are happy with all of the details of your enquiry and wish to place an order with us we will need the following details:
• Written confirmation of order specification
• A delivery and invoice address
• A contact phone, fax and email of the person responsible for the order
• A delivery date if urgent
• Artwork In the correct format
Artwork
The artwork format we require depends on the printing process we are using. For all engraving, embossing and foil blocking, or spot colour printing we need a fully vectored .eps or .pdf file format with pantone reference numbers. If you are unable to provide this format then we offer a redrawing service with lead times and prices based on design complexity. For any photo transfers or full colour printing we require a jpeg or similar photo file with a minimum 300dpi. It is recommended that you supply us with the highest resolution image available to you.
Proof approval
Once an order has been confirmed and payment terms agreed, our artwork studio will contact you with proof sheets of how you products will look. We ask that you study them carefully and discuss any changes you want made with our studio. Once our artwork proofs meet with your approval, we require you to sign and date them allowing us to put your promotional products in to production. Note : We endeavour to turn artwork into proofs within 48hrs but we still need your approval and may have additional questions regarding specification, please ensure that you are readily available for contact during this stage of your order.
Delivery
Our delivery dates are based on lead times from artwork approval. If you have a specific date you need your promotional products by then please let our sales team know before you place your order so that we can make appropriate arrangements. Our deliveries can occur at any time during office hours so we ask that someone is always ready to accept goods at your location. In some cases a pre 10 am or morning delivery is available with an additional delivery cost.
Payment
We accept payment by credit card, Bacs or cheque by post, at this time we are unable to accept American express.
FAQ’s
What are your payment terms?
We do not offer a credit account, we work on a payment with order basis.
Do you supply products that aren’t on your site?
Yes, If you cannot see what you are looking for please get in touch and we will search our extensive product range for
something that meets your needs or a viable alternative for your budget and lead time.
Will I see how my order is going to look?
Yes, we always send a proof sheet for your approval. It will show the location of your artwork, the dimensions and the
colour based on your description of how you want it. If we don’t get it right the first time, please let us know
and we will make changes until you are happy to proceed.
What is “origination”?
Origination is the cost of setting up our printing process; it is a single fee that covers the transfer or your artwork and
any other printing costs.
What are your lead times?
Our lead times vary on all of our products and are quoted as being from your approval of artwork proofs. Lead times may also
vary depending on the time of year as seasonal items become popular and we are forced to allocate all of our orders on a
first come-first served basis.
Can you colour match?
We make every effort to pantone match your artwork but due to variations in material and printing processes used we cannot
guarantee a perfect colour match. Where we feel the colours may not be well replicated we will let you know and advise any
changes that could be made. Please inspect this pantone chart
http://www.pantone.com/downloads/inkjetsolutions/downloads/pdfs/ColorChart.pdf
When can I expect delivery?
Our delivery dates are estimated from artwork approval in the case of printed items and from receipt of payment on plain
stock. Note that these are not from the date of your initial enquiry or order confirmation. If you have a specific date
in mind for delivery then please let our sales team know before you place an order so that they can find out if we are able
to make your date.
What is your minimum order quantity?
Our minimum order quantities are based on technical aspects of our production process’ and our attempts to keep unit
prices down for consumer benefit. In some cases we can arrange an order of less than the stated minimum on our website but
this is not always possible.
What does vectored .eps or .pdf mean?
These are file formats for artwork created in a vector-based program. Vectored art consists of creating paths and points in
a program such as illustrator or freehand. The program keeps track of the relationships between these points and paths so
that every time the image is scaled for different print areas or curved surfaces, the paths are regenerated. This creates
images that are infinitely scalable without a loss of quality. Making them great for illustrations and logos.
Do you offer trade prices?
The prices on our website are the lowest we can offer, we supply an end user product and as such offer prices that are
competitive for that market.
