Enquiries

By email: Either complete a quote form on one of our product pages or send us a question detailing your requirements.

By phone: Our sales account managers are available on 0845 076 6356 9am-5pm mon-fri.

When making enquires please note that our sales team need the following details to provide you an accurate price and lead time.

• Product code or a description if it is not a catalogue item.
• Quantity.
• Printing specification.
• Stock colour.
• Due date.
• Delivery to mainland UK or not.

Quoting

Once we have these details our sales account managers can find out if we will be able to meet your requirements, they usually reply on the same day but large lists or bespoke product enquiries may take longer.

Order and Artwork

Once you are happy with all of the details of your enquiry and wish to place an order with us we will need the following details:

• Written confirmation of order specification
• A delivery and invoice address
• A contact phone, fax and email of the person responsible for the order
• A delivery date if urgent
• Artwork In the correct format

Artwork

The artwork format we require depends on the printing process we are using. For all engraving, embossing and foil blocking, or spot colour printing we need a fully vectored .eps or .pdf file format with pantone reference numbers. If you are unable to provide this format then we offer a redrawing service with lead times and prices based on design complexity. For any photo transfers or full colour printing we require a jpeg or similar photo file with a minimum 300dpi. It is recommended that you supply us with the highest resolution image available to you.

Proof approval

Once an order has been confirmed and payment terms agreed, our artwork studio will contact you with proof sheets of how you products will look. We ask that you study them carefully and discuss any changes you want made with our studio. Once our artwork proofs meet with your approval, we require you to sign and date them allowing us to put your promotional products in to production. Note : We endeavour to turn artwork into proofs within 48hrs but we still need your approval and may have additional questions regarding specification, please ensure that you are readily available for contact during this stage of your order.

Delivery

Our delivery dates are based on lead times from artwork approval. If you have a specific date you need your promotional products by then please let our sales team know before you place your order so that we can make appropriate arrangements. Our deliveries can occur at any time during office hours so we ask that someone is always ready to accept goods at your location. In some cases a pre 10 am or morning delivery is available with an additional delivery cost.

Payment

We accept payment by credit card, Bacs or cheque by post, at this time we are unable to accept American express.