Frequently Asked Questions
What are your payment terms?
We do not offer a credit account, we work on a payment with order basis.
Do you supply products that aren’t on your site?
Yes, If you cannot see what you are looking for please get in touch and we will search our extensive product range for something that meets your needs or a viable alternative for your budget and lead time.
Will I see how my order is going to look?
Yes, we always send a proof sheet for your approval. It will show the location of your artwork, the dimensions and the colour based on your description of how you want it. If we don’t get it right the first time, please let us know and we will make changes until you are happy to proceed.
What is "origination"?
Origination is the cost of setting up our printing process; it is a single fee that covers the transfer or your artwork and any other printing costs.
What are your lead times?
Our lead times vary on all of our products and are quoted as being from your approval of artwork proofs. Lead times may also vary depending on the time of year as seasonal items become popular and we are forced to allocate all of our orders on a first come-first served basis.
Can you colour match?
We make every effort to pantone match your artwork but due to variations in material and printing processes used we cannot guarantee a perfect colour match. Where we feel the colours may not be well replicated we will let you know and advise any changes that could be made. Please inspect this pantone chart >
When can I expect delivery?
Our delivery dates are estimated from artwork approval in the case of printed items and from receipt of payment on plain stock. Note that these are not from the date of your initial enquiry or order confirmation. If you have a specific date in mind for delivery then please let our sales team know before you place an order so that they can find out if we are able to make your date.
What is your minimum order quantity?
Our minimum order quantities are based on technical aspects of our production process’ and our attempts to keep unit prices down for consumer benefit. In some cases we can arrange an order of less than the stated minimum on our website but this is not always possible.
What does vectored .eps or .pdf mean?
These are file formats for artwork created in a vector-based program. Vectored art consists of creating paths and points in a program such as illustrator or freehand. The program keeps track of the relationships between these points and paths so that every time the image is scaled for different print areas or curved surfaces, the paths are regenerated. This creates images that are infinitely scalable without a loss of quality. Making them great for illustrations and logos.
Do you offer trade prices?
The prices on our website are the lowest we can offer, we supply an end user product and as such offer prices that are competitive for that market.